Billing, Cancellation, and Refund Policy

This Policy applies to subscriptions sold by WishWell LLC, doing business as Noet. It supplements the Terms of Service and does not limit non-waivable consumer rights.

It does not cover goods bought through a creator’s storefront or video kit. Those links lead to independent retailers, which handle the purchase, fulfillment, returns, and warranties under their own policies.

1. Monthly subscriptions

Noet subscriptions renew monthly in U.S. dollars plus applicable taxes. There is no annual commitment, revenue share, rollover, or surprise overage. Before you pay, Checkout presents the selected price, monthly renewal, tax information, cancellation route, and any allowance expiry alongside the purchase acknowledgment.

2. Online cancellation

You may cancel online through the Stripe Customer Portal without interacting with a live or virtual agent. Cancellation prevents the next renewal and takes effect at the end of the current paid billing period. Paid access continues through that date, and unused allowance expires at period end.

For Founding Creator, paid period end begins a 30-calendar-day unpaid return window. Successful payment during that window restores the $9 monthly Founding plan and benefits. Signing in, requesting reactivation, or beginning Checkout does not restore them. No paid-plan processing occurs during the unpaid window. After expiration, ordinary return is available only on a then-current regular plan unless Noet separately authorizes a new Founding invitation or exception.

3. Refund rule and exceptions

Subscription fees are nonrefundable once a billing period begins, except where law requires a refund or WishWell confirms a duplicate, unauthorized, or erroneous charge or a material failure to provide the purchased service. Canceling does not retroactively refund the current period.

WishWell reviews requests individually. Approval of one request does not change this Policy for another charge.

When a full refund is verified against the current subscription purchase, Noet closes the associated paid allowance and begins offboarding. For an active Founding seat, the 30-calendar-day unpaid return window begins when that refund takes effect, rather than at the original paid period end. A partial refund does not by itself close the allowance. A refund for an older purchase does not by itself end a later paid period.

A refund does not by itself confirm cancellation of the subscription at Stripe. Use the Customer Portal to stop future renewal and check the subscription status there, or contact support for help.

4. Requesting review

Contact support@takenoet.com promptly. Include the Noet account email, charge date, amount, and the reason for the request. Do not send a complete card number, card security code, password, provider credential, or unnecessary identity document.

An approved refund is returned through the original payment method when available. Bank or provider processing time is outside Noet’s control.

5. Payment failures

If a renewal payment fails, Noet and its payment provider may retry it. Stripe may send receipts, invoices, and failed-payment notices; Noet may also display an in-account notice. Not every Stripe event generates a separate Noet email. New processing may be restricted during the recovery period shown in your account. Payment management and online cancellation remain available; export and deletion remain available under the account lifecycle described in the Terms.

Payment-failure recovery is separate from the voluntary-cancellation Founding return window. A payment failure does not create, extend, or replace that return window.

6. Price changes

A recurring-price change receives at least 30 days’ advance durable notice, never takes effect during a current paid period, preserves the prior price until the lawful renewal, and obtains affirmative consent where required. Qualifying Founding Creator continuity is not silently repriced.

7. Disputes and non-waivable rights

Contacting support first may help resolve an error quickly, but nothing here waives a lawful charge dispute, cancellation right, refund, reversal, or other non-waivable remedy. The Terms do not require arbitration and contain no class-action waiver.

8. Merchant and contact

Merchant: WishWell LLC d/b/a Noet. Billing support: support@takenoet.com.

Mailing address: WishWell LLC d/b/a Noet, 9480 Main St #1162, Fairfax, VA 22031

This mailing address is a public mailing and contact address. It is not WishWell’s physical office, headquarters, operating location, registered office, or a residence.